Frequently Asked Questions

Yes, when you first arrive we will greet you on the bus. The Ambassador will bring you into South Base lodge and direct you and your students to where you will be storing your belongings for the day. We strongly recommend that all electronics and valuables be left at home. We do not take responsibility for any lost or stolen items. Students and teachers should only bring in those items that are required for their day as bag storage is limited.

No, Blue Mountain does not have staff that stay with your group all day moving them around. However, we do have Ambassadors. Our Ambassadors will greet your group upon arrival and get you started with your day ensuring you know when and where assessments are located throughout the day. The Ambassadors are available for questions throughout the day but are not with your students at all times. Snow School, Guest Services, and Lift staff are working all throughout the resort and available to answer general questions. Teacher/chaperones must be monitoring student behavior throughout the day.

If they brought their own lunch, we provide space on the main floor of our South Base Lodge. If your school has meal vouchers, they can be redeemed in South Base Lodge. 

To ensure we have enough space to accommodate all students please plan to stagger your lunches. There is no reserved seating for groups in South Base Lodge to eat lunch.

Meal vouchers offer different combo options in our South Base Lodge. Purchasing meal vouchers allows you to offer a discounted rate for lunch. If you haven’t done so already and are interested in meal vouchers, please speak with your account manager.
We will confirm numbers with you before your trip.

Gluten friendly, vegetarian, and halal can all be accommodated on our meal voucher. Any allergies should be communicated to your Account Manager so advanced notice can be provided to the Base Lodge Kitchen.

Blue Mountain Resort LP’s Food & Beverage Services do our utmost to accommodate any food related allergies, intolerance or sensitivities that are communicated to us by our guests. We do not however, assume responsibility for any reaction, illness or injury related to food allergies, intolerance or sensitivities and are unable to guarantee a 100% allergen-free environment.

Blue Mountain offers something for everyone! Weather dependent, we offer Hike n’ Tube (1 hr limit), skating trail access (2 hr limit), Snow Shoe Access, Plunge Aquatic Centre (Fridays only), Canopy Climb and the Ridge Runner Mountain Coaster (2 rides). Access to these attractions must be pre-booked through your Sales or Account Manager. 

Access to the skating trail is only available via your bus charter.

Attraction details can be found at the link below. Please pay close attention to the height, weight and age requirements of each attraction.

There is no set schedule for the day. You will be provided with an arrival time by your Sales and/or Account Manager. Please do not arrive more than 30 minutes prior to your provided arrival time.

Our ambassador team will direct your group through rentals and out onto the hill. The assessment centre is open from 9am to 2pm for all of our day groups, reopening in the evening for all of our night school groups (timing based on school arrivals).

Because there are other schools on resort at the same time, please refrain from creating a schedule for the day. Lunches should be staggered and students will work through our assessment centre and/or attractions at their own pace.

• Please note that although lifts and attractions are staffed, and we have Blue Mountain ambassadors facilitating, they do not stay with the group all day.
• It is the responsibility of the teacher/chaperones to ensure their students on their best behavior. Any abuse (verbal or otherwise) toward other students, teachers or BMR staff will not be tolerated.
• Students MUST be supervised at all times while in the lodge. Vandalism of any kind, theft and/or inappropriate behavior will result in a visit from our security team.
• We encourage chaperones to participate in the activities so please ensure they are dressed appropriately.
• If a student is misbehaving Blue Mountain staff will contact a chaperone who will need to come and talk to the student or stay with the student if their lift ticket is removed.

Our rental department offers the rental of pants and jackets for a fee. Please speak with a member of our team to arrange a rental. All other accessories are available for purchase from one of our retail vendors. 

As a winter destination we live for freshly fallen snow! In the event of a snow storm we remain open for great skiing and boarding! In the event of bus cancellations, please send an email to groups@bluemountain.ca as early as possible and we will work with you to reschedule your visit. Failure to notify us of a trip cancellation could result in additional fees. If there is thunder/lightning all attractions and lifts will close and cannot open again until 30 mins after the last thunder/lightning. We ask students to dress appropriately to participate in all outdoor activities.

The most up to date information regarding trail conditions and trail maps can be found on our website at the link below.

If a form is forgotten or not signed properly the student will not be allowed to participate in the activities until we get a correctly signed formed by their parent/legal guardian. A teacher/chaperone is not allowed to sign on their behalf. A teacher/chaperone must wait with the student until such time as the permission form is received.

Please ensure you are continuously monitoring student permission form submissions for error notes. It is very important that any permission forms with errors are resubmitted prior to arrival.

Switching equipment is not permitted during your trip. Students begin their day with an assessment according to their chosen sport. They must demonstrate their abilities to gain access to various terrain. If equipment is switched during the day, a new waiver needs to be signed by the parent, a new rental package needs to be purchased and a new assessment taken. We do not guarantee the availability of additional assessment times through the day.

Teachers and Chaperones:To reach ski patrol please use one of the following options

• Call them directly at 705-445-0231 ext. 52900.
• Approach any one of our Guest Services locations for assistance.
• In the case of an emergency, ask a staff member on the hill to radio for assistance.

Please instruct your students to ask for assistance from a member of our staff if a teacher/ chaperone is not in the immediate area. Students should know their own first and last name, name of their school and the name of their teacher.

Anyone on a school ticket is not permitted in our controlled access terrain park called Badlands. This park is located in the Orchard and is monitored by staff daily. Other freestyle terrain is available on resort. Should your students not be allowed to access these parks it is up to the teachers and chaperones of the group to police this. Helmets are mandatory on any freestyle terrain.

Yes. Please have your student(s) bring their pass with them on your trip. They will need this to access the chairlifts. Our staff will provide your student(s) with an assessment tag to participate in the mandatory school assessment.

Yes. Terrain and weather conditions change every day. Students need to be able to handle the terrain on each of your visits. This is for the safety of your students.

We will send you an invoice shortly after your visit. When you arrive, we will confirm your numbers and have a chaperone sign off so that we bill accordingly. After you have received the invoice via email you can pay by credit card, certified cheque or money order.

Any tickets that you do not use MUST be returned to our group ticket office so they can be removed from your order. You will be charged for all tickets if the unused ones are not returned.

You will receive an email from WaiverFile with login information to review and monitor all participants that have completed their permission form. It is your responsibility to ensure they are all submitted at least one week prior to arrival. 

If you do not receive your Waiverfile access information, please check your Spam and Junk folders before contacting us for a new access code. 

It is vital that the permission form is correctly completed in its entirety. Failure to do so could result in longer wait times to pick up your tickets. A teacher must stay with the student(s) whose permission form(s) are not correctly completed until the issue has been resolved.